Front Desk Concierge | Elevate Customer Experience & Growth

National Vision; Strongsville (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's America's Best in Ohio is hiring a friendly Receptionist to welcome customers, answer calls, and manage appointment scheduling. You will help maintain patient records, verify basic insurance details, and ensure a smooth flow at the store throughout the day.

The role requires strong customer service and organizational skills, the ability to handle multiple lines, and teamwork in a fast-paced optical retail environment.

Qualifications

• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Greet customers and provide courteous service.
• Answer, screen, and forward incoming phone calls.
• Schedule and confirm appointments; maintain calendars.
• Maintain patient records and pull files for next day.
• Keep reception area tidy and manage mail/deliveries.

Skills

Customer service

Phone handling

Organizational skills

Multitasking

Front desk

Education

High School Diploma

Tools

Microsoft Office

Job description

National Vision's America's Best in Ohio is hiring a friendly Receptionist to welcome customers, answer calls, and manage appointment scheduling. You will help maintain patient records, verify basic insurance details, and ensure a smooth flow at the store throughout the day.

The role requires strong customer service and organizational skills, the ability to handle multiple lines, and teamwork in a fast-paced optical retail environment.