Front Desk Coordinator Growth & Benefits

National Vision; Kansas City (MO); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k retirement savings with company/m

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Descrizione del lavoro

National Vision is seeking a friendly Receptionist for one of our optical store locations. You will greet customers, manage phone lines, and help keep patient records organized to support smooth daily operations.

The role emphasizes excellent customer service, strong organization, and teamwork within a fast-paced retail environment. Training and career growth opportunities are available across National Vision’s stores.

Competenze

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Mansioni

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Conoscenze

Customer service

Organizational skills

Phone handling

Formazione

High School Diploma or equivalent

Descrizione del lavoro

National Vision is seeking a friendly Receptionist for one of our optical store locations. You will greet customers, manage phone lines, and help keep patient records organized to support smooth daily operations.

The role emphasizes excellent customer service, strong organization, and teamwork within a fast-paced retail environment. Training and career growth opportunities are available across National Vision’s stores.