Optical Front Desk Specialist - Growth & Patient Care

America; Franklin (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

America’s Best, part of National Vision, seeks a friendly Receptionist to greet customers, maintain patient records, and support scheduling in-store. You will help calls flow smoothly and provide basic information while maintaining an organized front desk.

A High School Diploma or equivalent is preferred, with 0–2 years of related experience welcomed. The role emphasizes strong customer service, teamwork, and adherence to safety protocols.

Qualifications

• Experience as Receptionist or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Greet and welcome customers in-store.
• Maintain organized patient records.
• Assist with patient scheduling and flow.
• Answer phone lines and route calls.
• Process insurance information as needed.
• Keep reception area tidy and stocked.
• Participate in regular team meetings.

Skills

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

America’s Best, part of National Vision, seeks a friendly Receptionist to greet customers, maintain patient records, and support scheduling in-store. You will help calls flow smoothly and provide basic information while maintaining an organized front desk.

A High School Diploma or equivalent is preferred, with 0–2 years of related experience welcomed. The role emphasizes strong customer service, teamwork, and adherence to safety protocols.