Front Desk & Scheduling Specialist

SmartRecruiters, Inc.; Plymouth Charter Township (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings with company

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision’s America’s Best stores are seeking a friendly Receptionist to greet customers, manage patient records, and help appointments flow smoothly. You will be the connective hub for in-store operations and phone coverage, delivering prompt, courteous service.

Responsibilities include assisting with scheduling, handling basic information, and maintaining a tidy lobby; prior receptionist experience is a plus but not required, with 0-2 years of related training welcomed.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision’s America’s Best stores are seeking a friendly Receptionist to greet customers, manage patient records, and help appointments flow smoothly. You will be the connective hub for in-store operations and phone coverage, delivering prompt, courteous service.

Responsibilities include assisting with scheduling, handling basic information, and maintaining a tidy lobby; prior receptionist experience is a plus but not required, with 0-2 years of related training welcomed.