Front Desk Receptionist — Career Growth & Benefits

National Vision; Lutz (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Company Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Training programs available

Job summary

America's Best, part of National Vision, is seeking a Receptionist to greet customers and manage patient records at an optical store in Florida. You will help patient schedules flow smoothly and provide prompt service over the phone or in person.

Responsibilities include answering calls, processing insurance information, scheduling appointments, and keeping the front desk organized. Competitive pay, benefits, and growth opportunities are available.

Qualifications

• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organization

Education

High School Diploma

Job description

America's Best, part of National Vision, is seeking a Receptionist to greet customers and manage patient records at an optical store in Florida. You will help patient schedules flow smoothly and provide prompt service over the phone or in person.

Responsibilities include answering calls, processing insurance information, scheduling appointments, and keeping the front desk organized. Competitive pay, benefits, and growth opportunities are available.