Front Desk Concierge: Client Experience

H&R Block, Inc.; Sun City (AZ); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Sun City, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You'll manage scheduling, check-ins, and document intake, while collaborating with tax professionals to deliver a smooth client experience. This role offers training, growth potential, and a pathway into tax preparation or leadership within a friendly, professional team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings & weekends

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Sun City, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You'll manage scheduling, check-ins, and document intake, while collaborating with tax professionals to deliver a smooth client experience. This role offers training, growth potential, and a pathway into tax preparation or leadership within a friendly, professional team.