Front Desk Concierge

Mcr-Hotels; Kansas; On-site; USD 17,000 - 25,000; Full time

Job summary

Aloft Leawood Overland Park is seeking a Front Desk Agent to ensure a friendly arrival and departure experience for guests, addressing all needs promptly and hospitably. You will greet guests, manage check-ins/outs, and handle requests with a smile and clear communication.

The role requires a positive attitude, ability to follow guidelines, and flexibility to work varied shifts, including evenings and weekends. A welcoming, guest-focused demeanor is essential for success in this hotel setting.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner. Contact guests after check-in to ensure satisfaction.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Hospitality experience

Can-Do Attitude

Follow guidelines

Pace & pressure management

Active listening

Conflict resolution

Clear communication

Guest service

Age 18+

Schedule flexibility

Punctuality

Job description

Aloft Leawood Overland Park is seeking a Front Desk Agent to ensure a friendly arrival and departure experience for guests, addressing all needs promptly and hospitably. You will greet guests, manage check-ins/outs, and handle requests with a smile and clear communication.

The role requires a positive attitude, ability to follow guidelines, and flexibility to work varied shifts, including evenings and weekends. A welcoming, guest-focused demeanor is essential for success in this hotel setting.