Guest Services Agent - Aloft & Element NKC

KMG Hotels; North Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

The Aloft & Element North Kansas City, part of KMG Hotels, seeks energetic Front Desk Agents to join their Guest Services team. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and resolving concerns, all while creating a memorable experience.

Ideal candidates should be passionate about hospitality, possess strong communication skills, and thrive in a fast-paced environment. Experience in customer service or hospitality is preferred. This position may require working evenings and weekends.

Qualifications

• Previous hotel front desk, guest service, customer service, retail, or hospitality experience preferred but not required.
• Positive attitude with a team-oriented mindset.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome hotel guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures accurately.
• Handle hotel reservations, phone inquiries, and guest requests.
• Resolve guest concerns and provide service recovery when needed.
• Maintain cleanliness and organization of the front desk and lobby areas.

Skills

Strong communication

Problem-solving skills

Team-oriented mindset

Multitasking

Tools

Lightspeed

Marriott systems

Job description

The Aloft & Element North Kansas City is looking for energetic, guest-focused individuals to join our Front Desk / Guest Services team. We are seeking team members who are passionate about hospitality, customer service, and creating memorable guest experiences from check-in to check-out.

As a Front Desk Agent, you will serve as one of the first impressions of our Marriott dual-branded hotel, assisting guests with arrivals, departures, reservations, hotel information, and service recovery while helping create a welcoming, upbeat, and service-driven environment.

If you enjoy working with people, thrive in a fast-paced hospitality environment, and take pride in delivering exceptional customer service, we would love to meet you.

Responsibilities

• Greet and welcome hotel guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures accurately.
• Handle hotel reservations, phone inquiries, and guest requests.
• Resolve guest concerns and provide service recovery when needed.
• Maintain knowledge of hotel amenities, local attractions, dining, and entertainment options.
• Process payments and maintain accurate guest accounts.
• Work collaboratively with housekeeping, maintenance, food & beverage, and leadership teams to ensure an exceptional guest experience.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Uphold Marriott brand standards and guest service expectations.

Qualifications

• Previous hotel front desk, guest service, customer service, retail, or hospitality experience preferred but not required.
• Strong communication and problem-solving skills.
• Positive attitude with a team-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings, weekends, and holidays as needed.
• Experience with hotel property management systems such as Lightspeed or Marriott systems is a plus.