Front Desk Guest Experience Agent

Loews Hotels & Co; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Loews Kansas City Hotel is seeking a warm Front Office Agent to welcome guests from check-in to check-out. You will balance professionalism with genuine hospitality, ensuring every guest feels valued in a fast-paced setting.

Responsibilities include room assignments, payment verification, and promoting hotel services while maintaining lobby standards. Prior training and flexibility with schedules are required.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Opera PMS system preferred.
• Ability to stand and walk for long periods; ability to work weekends, evenings and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards; may work varying schedules.

Skills

Guest Experience Champion

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail-Oriented Professional

Veterans encouraged to apply

Opera System knowledge

Tools

Opera PMS

Job description

Loews Kansas City Hotel is seeking a warm Front Office Agent to welcome guests from check-in to check-out. You will balance professionalism with genuine hospitality, ensuring every guest feels valued in a fast-paced setting.

Responsibilities include room assignments, payment verification, and promoting hotel services while maintaining lobby standards. Prior training and flexibility with schedules are required.