Guest Services Specialist — Front Desk

Embassy Suites by Hilton Kansas City Overland Park; Overland Park (KS); On-site; USD 21,000 - 29,000; Full time

Job summary

Embassy Suites by Hilton Kansas City Overland Park is seeking a friendly Front Desk Agent to greet guests, manage check-ins and check-outs, verify reservations, and provide information on hotel services and amenities.

You will coordinate with housekeeping and maintenance, handle bookings and special requests, respond to inquiries promptly, and ensure a welcoming, professional guest experience during every stay.

Qualifications

• High school diploma or equivalent required; an Associate’s degree or higher is preferred.
• Experience in guest service or hospitality is preferred but not required.
• Familiarity with hotel management software or PMS is a plus.

Responsibilities

• Greet guests warmly and check them in efficiently, verifying reservation details and handling payment.
• Provide guests with information about room features and hotel amenities.
• Process guest check-outs, review final bills, and handle discrepancies as needed.
• Manage reservations and cancellations, including changes and special requests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for arrivals.
• Address guest inquiries and concerns in a friendly, professional manner.
• Respond promptly to phone, email, and other communications and resolve issues.
• Maintain accurate guest records and complete necessary administrative tasks.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Property Management System (PMS)

Job description

Embassy Suites by Hilton Kansas City Overland Park is seeking a friendly Front Desk Agent to greet guests, manage check-ins and check-outs, verify reservations, and provide information on hotel services and amenities.

You will coordinate with housekeeping and maintenance, handle bookings and special requests, respond to inquiries promptly, and ensure a welcoming, professional guest experience during every stay.