Guest Experience Agent - Front Desk (7a-3p)

KMG Hotels; Olathe (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

The Element Overland Park – Leawood is seeking a friendly Full-Time Front Desk Agent to warmly greet guests, check them in and out, handle reservations, and provide local recommendations. You will maintain a polished front desk area, answer phones, and assist guests with questions in a fast-paced hotel environment.

Previous hospitality experience is preferred, and training is provided. Join our team to deliver exceptional guest experiences and contribute to a welcoming atmosphere across daily

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Good communication with guests and coworkers.
• Ability to stand, walk, and perform repetitive tasks.

Responsibilities

• Warmly greet guests and provide friendly, professional service.
• Check guests in and out efficiently and accurately.
• Register guests, assign rooms, and accommodate special requests when possible.
• Process payments and follow cash-handling procedures.
• Answer phones with proper telephone etiquette.
• Assist guests with questions, requests, directions, and local recommendations.
• Take reservations and understand cancellation procedures.
• Maintain a clean, welcoming front desk area.
• Report unusual situations to management.

Skills

Friendly

Multitasking

Communicator

Sales-oriented

Flexible schedule

Education

High school diploma

Job description

The Element Overland Park – Leawood is seeking a friendly Full-Time Front Desk Agent to warmly greet guests, check them in and out, handle reservations, and provide local recommendations. You will maintain a polished front desk area, answer phones, and assist guests with questions in a fast-paced hotel environment.

Previous hospitality experience is preferred, and training is provided. Join our team to deliver exceptional guest experiences and contribute to a welcoming atmosphere across daily