Front Desk Guest Experience Lead

KMG Hotels; North Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

The Aloft & Element North Kansas City, part of KMG Hotels, seeks energetic Front Desk Agents to join their Guest Services team. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and resolving concerns, all while creating a memorable experience.

Ideal candidates should be passionate about hospitality, possess strong communication skills, and thrive in a fast-paced environment. Experience in customer service or hospitality is preferred. This position may require working evenings and weekends.

Qualifications

• Previous hotel front desk, guest service, customer service, retail, or hospitality experience preferred but not required.
• Positive attitude with a team-oriented mindset.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome hotel guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures accurately.
• Handle hotel reservations, phone inquiries, and guest requests.
• Resolve guest concerns and provide service recovery when needed.
• Maintain cleanliness and organization of the front desk and lobby areas.

Skills

Strong communication

Problem-solving skills

Team-oriented mindset

Multitasking

Tools

Lightspeed

Marriott systems

Job description

The Aloft & Element North Kansas City, part of KMG Hotels, seeks energetic Front Desk Agents to join their Guest Services team. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and resolving concerns, all while creating a memorable experience.

Ideal candidates should be passionate about hospitality, possess strong communication skills, and thrive in a fast-paced environment. Experience in customer service or hospitality is preferred. This position may require working evenings and weekends.