Guest Experience Front Desk Agent

Loews Hotels, LLC.; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition Reimbursement

Employee meals

Employee discounts

Job summary

Loews Kansas City Hotel is seeking a warm, professional Front Office Agent to greet guests, check them in, and ensure a seamless arrival experience in a fast-paced downtown setting. You will tailor room assignments, collect payment information per hotel policy, promote services and local attractions, and respond promptly to guest inquiries to create memorable stays.

Ideal candidates have at least one year of guest service experience, familiarity with Opera (preferred), and the ability to work

Qualifications

• Guest service experience preferred in hotel hospitality.
• Opera System experience preferred.
• Ability to stand and walk for long periods of time.
• Weekend/evening/holiday availability as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per policy.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings, and banquet orders.
• Perform checkout procedures and handle cash accurately.
• Monitor cleanliness and appearance of Front Desk and lobby.
• Handle emergencies with professionalism and safety.
• Regular attendance in conformance with standards.
• May work varying schedules to reflect business needs.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest Experience

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail‑Oriented

Tools

Opera System

Job description

Loews Kansas City Hotel is seeking a warm, professional Front Office Agent to greet guests, check them in, and ensure a seamless arrival experience in a fast-paced downtown setting. You will tailor room assignments, collect payment information per hotel policy, promote services and local attractions, and respond promptly to guest inquiries to create memorable stays.

Ideal candidates have at least one year of guest service experience, familiarity with Opera (preferred), and the ability to work