Guest Experience & Front Desk Specialist

KW PROPERTY MANAGEMENT AND CONSULTING; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management & Consulting is seeking a dedicated team member for a community-focused role combining guest services and security. You will greet residents and visitors, monitor entrances, and coordinate with office staff to keep owner information current while upholding professional phone etiquette and strict check-in procedures.

The position requires basic computer skills, strong organization and communication, and a minimum six months' related experience.

Qualifications

• High school diploma or GED required.
• Must demonstrate organizational skills, excellent interpersonal and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in hospitality highly preferred.

Responsibilities

• Greet all guests in a standing upright position; provide high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and others to guard against theft and maintain security.
• Coordinate with office staff to update all unit owner information in the computer database.
• Use proper phone etiquette for all resident calls; maintain professionalism.
• Report any violations of rules and regulations and observe precautions to protect residents and property.
• Maintain key control and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Respond to emergencies by coordinating with management and emergency services.
• Write reports of daily activities and irregularities; report maintenance items to the Association daily.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Computer literacy

Bilingual English/Spanish

Education

High school diploma or GED

Some college

Tools

Computer software

Job description

KW Property Management & Consulting is seeking a dedicated team member for a community-focused role combining guest services and security. You will greet residents and visitors, monitor entrances, and coordinate with office staff to keep owner information current while upholding professional phone etiquette and strict check-in procedures.

The position requires basic computer skills, strong organization and communication, and a minimum six months' related experience.