Front Desk & Community Concierge

KW Property Management; Naples (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

KW Property Management is seeking a Front Desk/Guest Services associate for our Naples, FL community. The role involves greeting residents and visitors, managing access, and coordinating with staff to keep resident information up-to-date. Strong communication and organizational skills are required; bilingual English/Spanish is preferred.

This on-site position emphasizes professionalism, safety, and timely reporting of incidents and maintenance needs. Prior hospitality experience is highly valued.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be proficient with computer software and demonstrate strong organization, interpersonal, and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred; hospitality experience a plus.

Responsibilities

• Greet all guests entering the community in a professional manner.
• Monitor and control entrances/exits to protect residents and property.
• Coordinate with office staff to maintain unit owner information in the database.
• Maintain proper phone etiquette for all calls to residents.
• Report policy violations, emergencies, and maintenance needs.
• Follow emergency procedures and contact management/fire services as needed.
• Write daily activity and incident reports to document occurrences.
• Maintain key control and ensure keys are secure at all times.

Skills

MS Office

Bilingual English/Spanish

Guest services

Detail oriented

Team Player

Loyal

Education

High School Diploma or GED

Some college or better

Job description

KW Property Management is seeking a Front Desk/Guest Services associate for our Naples, FL community. The role involves greeting residents and visitors, managing access, and coordinating with staff to keep resident information up-to-date. Strong communication and organizational skills are required; bilingual English/Spanish is preferred.

This on-site position emphasizes professionalism, safety, and timely reporting of incidents and maintenance needs. Prior hospitality experience is highly valued.