Front Desk & Community Concierge

KW Property Management & Consulting; Miami (FL); Hybrid; USD 28,000 - 36,000; Full time

Job summary

KW Property Management & Consulting in Miami, FL seeks a front desk team member dedicated to top-tier resident and guest service. You will greet visitors, monitor access, assist with information, and act as liaison between residents and management. The role emphasizes professional phone etiquette, data entry, basic maintenance reporting, and adherence to security procedures. A high school diploma and good communication skills are required; some college is a plus.

Qualifications

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training
• Previous work experience in a high-rise property setting is highly desired

Responsibilities

• Greet all guests and maintain high-quality customer service.
• Monitor and authorize entrance and departure to guard against theft and maintain security.
• Coordinate with staff to update unit owner information in the database.
• Handle phone calls with proper etiquette and professionalism.
• Report any violations of Rules and Regulations noticed.
• Observe precautions to protect residents, guests and property, and report damages or theft.
• Maintain the "key" control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies.
• Follow all policies with regards to emergency response with management and services.
• Write daily activity and incident reports.
• Report maintenance items to the Association office daily.
• Perform valet attendant duties as required.

Skills

Customer service

Reception

Security awareness

Phone etiquette

Teamwork

Education

High school diploma or GED

Some college

Tools

Computer software

Job description

KW Property Management & Consulting in Miami, FL seeks a front desk team member dedicated to top-tier resident and guest service. You will greet visitors, monitor access, assist with information, and act as liaison between residents and management. The role emphasizes professional phone etiquette, data entry, basic maintenance reporting, and adherence to security procedures. A high school diploma and good communication skills are required; some college is a plus.