Front Desk & Communications Supervisor

Highland Springs by Erickson Senior Living; Ashburn, Northern (VA, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401k with match

PTO + volunteer hours

Onsite medical centers

Employee discount on dining

Education assistance

Job summary

Erickson Senior Living in Ashby Ponds, VA is seeking a Communications Supervisor (Front Desk Supervisor) to oversee front desk operations and support the Communications Manager with scheduling and staff management. The role handles calls, work orders, and resident requests, while ensuring accurate recordkeeping and reporting.

Requirements include front desk or receptionist experience, supervisory exposure, and strong communication skills. Proficiency in Outlook, Word, and Excel is expected.

Qualifications

• Front Desk experience required.
• Supervisory experience preferred.
• Excellent verbal and written communication skills.
• Ability to interact with all levels of staff and residents.
• Strong multi-tasking abilities.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Answer calls, take requests, and follow up on work orders from residents and staff.
• Create, distribute and complete all work orders through the Service Max Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail.

Tools

Outlook

Word

Excel

Job description

Erickson Senior Living in Ashby Ponds, VA is seeking a Communications Supervisor (Front Desk Supervisor) to oversee front desk operations and support the Communications Manager with scheduling and staff management. The role handles calls, work orders, and resident requests, while ensuring accurate recordkeeping and reporting.

Requirements include front desk or receptionist experience, supervisory exposure, and strong communication skills. Proficiency in Outlook, Word, and Excel is expected.