Front Desk Supervisor - Grow with a Mission-Driven Team

Charles E Smith Life Communities; North Bethesda (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Tuition reimbursement

Transit access

Job summary

Charles E. Smith Life Communities in Rockville, MD, is seeking a Front Desk Supervisor to oversee the Front Desk operations, ensuring quality care and compliance with standards. The role reports to the Front Desk Manager and carries daytime responsibilities.

This full-time, non-exempt position runs 9 AM to 5 PM, with occasional weekends, based at the Wasserman Building at 6121 Montrose Road. Ideal candidates have at least two years of supervisory office experience and strong communication

Qualifications

• Must have at least 2 years of supervisory experience in an office setting.
• Must possess knowledge of front desk procedures and applicable regulations.
• Ability to make independent decisions and work with diverse stakeholders.
• Willingness to adapt and improve procedures.
• Able to follow written and oral instructions.
• Commitment to continuous quality improvement.

Responsibilities

• Must possess a basic knowledge of front desk procedures, regulations and current applicable laws, as well as procedures to follow during emergency situations.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
• Must possess the ability to plan, organize, develop, implement and interpret the front desk programs, goals, objectives, policies, procedures, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must be able to follow written and oral instructions.
• Must understand the principles of continuous quality improvement.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Skills

Supervisory experience

Job description

Charles E. Smith Life Communities in Rockville, MD, is seeking a Front Desk Supervisor to oversee the Front Desk operations, ensuring quality care and compliance with standards. The role reports to the Front Desk Manager and carries daytime responsibilities.

This full-time, non-exempt position runs 9 AM to 5 PM, with occasional weekends, based at the Wasserman Building at 6121 Montrose Road. Ideal candidates have at least two years of supervisory office experience and strong communication