Communications/ /Front Desk Supervisor

Highland Springs by Erickson Senior Living; Ashburn, Northern (VA, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401k with match

PTO + volunteer hours

Onsite medical centers

Employee discount on dining

Education assistance

Job summary

Erickson Senior Living in Ashby Ponds, VA is seeking a Communications Supervisor (Front Desk Supervisor) to oversee front desk operations and support the Communications Manager with scheduling and staff management. The role handles calls, work orders, and resident requests, while ensuring accurate recordkeeping and reporting.

Requirements include front desk or receptionist experience, supervisory exposure, and strong communication skills. Proficiency in Outlook, Word, and Excel is expected.

Qualifications

• Front Desk experience required.
• Supervisory experience preferred.
• Excellent verbal and written communication skills.
• Ability to interact with all levels of staff and residents.
• Strong multi-tasking abilities.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Answer calls, take requests, and follow up on work orders from residents and staff.
• Create, distribute and complete all work orders through the Service Max Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail.

Tools

Outlook

Word

Excel

Job description

Location: Ashby Ponds by Erickson Senior Living

Join our team as a Communications Supervisor (Front Desk Supervisor), where you'll handle Communications Specialist duties while assisting with scheduling, staffing, and evaluations. You'll coordinate staff coverage and keep the Communications Manager informed of any changes, providing essential support along the way.

What we offer

• Compensation: $22.00 - $29.00 per hour, based on experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Answer calls, take requests, and follow up on work orders from residents and staff
• Create, distribute and complete all work orders through the Service Max Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes
• Maintain inventory of office supplies for the department.
• Assist with office work, filing, and distribution of interoffice mail

What you will need

• Front Desk, customer service, or receptionist experience is required
• Supervisory experience preferred
• Excellent verbal and written communication skills
• Ability to effectively interact with all levels of staff and residents
• Strong multi-tasking abilities
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.