Front Desk & Communications Supervisor – Lead Scheduling

657 Ashby Ponds, Inc.; Ashburn (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision packages

PTO + volunteer hours

401k with company match

Onsite medical centers

Employee dining discounts

Job summary

Ashby Ponds by Erickson Senior Living is seeking a Communications Supervisor to manage front desk functions, answer resident requests, and coordinate staff coverage. You will support scheduling, staffing, and evaluations while keeping the Communications Manager informed of changes.

The role offers hourly compensation between $22.00 and $29.00, with benefits including health coverage, PTO, 401k matching, and on-site wellness resources. Strong communication and MS Office skills are essential.

Qualifications

• Front Desk or receptionist experience is required.
• Supervisory experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Answer calls, take requests, and follow up on work orders from residents and staff.
• Create, distribute and complete all work orders through the Service Max Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for the department.

Skills

Front Desk experience

Customer service

Supervisory experience

Microsoft Office

Effective communication

Tools

ServiceMax Program

Outlook

Job description

Ashby Ponds by Erickson Senior Living is seeking a Communications Supervisor to manage front desk functions, answer resident requests, and coordinate staff coverage. You will support scheduling, staffing, and evaluations while keeping the Communications Manager informed of changes.

The role offers hourly compensation between $22.00 and $29.00, with benefits including health coverage, PTO, 401k matching, and on-site wellness resources. Strong communication and MS Office skills are essential.