Front Desk Associate

Erickson Senior Living; Peabody (MA); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Medical, dental, and vision packages

401k with company match

30% discount at on-site dining

Education assistance and certification reimbursement

PTO plans with volunteer hours

Job summary

Erickson Senior Living in Peabody, Massachusetts is seeking customer service professionals for part-time evening and weekend positions. You'll be the first point of contact, ensuring a warm welcome for residents, staff, and guests.

Ideal candidates will have strong administrative skills, experience with multi-line phone systems, and a commitment to customer service. We offer competitive compensation and numerous employee benefits including medical packages and growth opportunities.

Qualifications

• Solid administrative skills and experience in customer service.
• Proficient in handling multi-line telephone systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and assist residents, visitors, and staff.
• Manage resident lists and handle mail efficiently.
• Log and notify residents about package pick-ups.

Skills

Microsoft Office proficiency

Multi-line telephone switchboard experience

Ability to multi-task

Reception experience

Customer Service experience

Ability to work holidays

Job description

Location: Brooksby Village by Erickson Senior Living

Our vibrant senior living community is looking for customer service professionals with solid administrative skills for part-time evening and weekend positions. As the first point of contact for residents, staff, and guests, you’ll set the tone for a warm and welcoming experience.

What You Will Need

• Proficient in Microsoft Office (especially excel)
• Experience with multi-line telephone switchboard
• Experience and ability to multi-task independently in a fast paced environment
• Reception and Customer Service experience
• Ability to work holidays

What We Offer

• Compensation: $17-$20/ hour commensurate with experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How You Will Make An Impact

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Manage resident’s list, alphabetically and by resident apartment
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distribute all inter-office mail

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.