Front Desk & Visitor Services Coordinator

Prospect House Assisted Living and Memory Care; Providence (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prospect House Assisted Living and Memory Care is seeking a Telephone/Communication Center Operator to manage front-line information services for residents, staff, and departments. You will handle calls, messages, visitor coordination, mail, and basic clerical duties in a supportive community setting.

The role requires high school education, strong verbal and written communication, and a friendly, service-oriented attitude.

Qualifications

• High school diploma or GED is required or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information clearly in one-on-one and small group settings to staff and residents.

Responsibilities

• Answer incoming calls in a cheerful, marketing-oriented manner and forward to appropriate personnel.
• Retrieve and forward voicemails to staff; take messages and forward as needed.
• Greet on-site visitors and announce to appropriate staff; assist with guestroom reservations.
• Handle mail, publications, and office equipment; assist with copies, faxes, and printed documents.
• Collect rent and meal ticket payments; provide information to residents and families.
• Perform additional clerical duties as needed.

Skills

Verbal communication

Written communication

Customer service orientation

Basic math

Education

High school diploma or GED

1–3 years related experience or training

Tools

Telephone systems

Emergency call system

Fax/photocopy

Job description

Prospect House Assisted Living and Memory Care is seeking a Telephone/Communication Center Operator to manage front-line information services for residents, staff, and departments. You will handle calls, messages, visitor coordination, mail, and basic clerical duties in a supportive community setting.

The role requires high school education, strong verbal and written communication, and a friendly, service-oriented attitude.