Front Desk & Client Services — Tax Office (In-Person)

H&R Block, Inc.; Momence (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and collaborate with tax professionals.

This in-person role offers training to grow into tax preparation or office leadership during the tax season. Responsibilities include greeting clients, scheduling, check-in, and maintaining a professional office environment, with emphasis on confidentiality and client

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and collaborate with tax professionals.

This in-person role offers training to grow into tax preparation or office leadership during the tax season. Responsibilities include greeting clients, scheduling, check-in, and maintaining a professional office environment, with emphasis on confidentiality and client