Front Desk Client Services Pro (Tax Season)

H&R Block, Inc.; Chester (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Employee assistance program

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside a team of tax professionals. This in-person role offers training and a path into tax preparation or office leadership.

With evenings and weekend shifts during tax season, you will handle client check-in, document intake, and maintain a professional, confidential office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good organizational follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including documents scanning/organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Office software

Scheduling systems

Multitasking

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside a team of tax professionals. This in-person role offers training and a path into tax preparation or office leadership.

With evenings and weekend shifts during tax season, you will handle client check-in, document intake, and maintain a professional, confidential office environment.