Front Desk & Client Services Specialist — In-Person

H&R Block, Inc.; Fort Worth (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. welcomes a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will coordinate appointments, connect clients with the right tax professionals, and help maintain a professional, confidential environment during tax season.

This role offers training and a path into tax preparation or office leadership within a collaborative team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Basic computer proficiency (Microsoft Office, Teams, scheduling tools).
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Communication

Multitasking

Organization

Computer literacy

Evenings & weekends

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. welcomes a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will coordinate appointments, connect clients with the right tax professionals, and help maintain a professional, confidential environment during tax season.

This role offers training and a path into tax preparation or office leadership within a collaborative team.