Front Desk Client Concierge — Tax Season (In-Person)

H&R Block, Inc.; El Paso (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. This in-person role supports daily operations alongside tax professionals and offers a path into tax preparation or leadership with training.

You will greet clients, handle check-ins, assist with documents, and maintain an orderly office while protecting sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaborating with clients and team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication skills

Multitasking

Organization

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. This in-person role supports daily operations alongside tax professionals and offers a path into tax preparation or leadership with training.

You will greet clients, handle check-ins, assist with documents, and maintain an orderly office while protecting sensitive information.