Front Desk Client Concierge – Tax Office

H&R Block, Inc.; Maine Township (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Illinois is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily office operations.

This in-person role requires strong interpersonal skills, multitasking, and discretion handling personal information. Training is provided and this position offers opportunities to grow within tax season.

Evenings and weekends are required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Illinois is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily office operations.

This in-person role requires strong interpersonal skills, multitasking, and discretion handling personal information. Training is provided and this position offers opportunities to grow within tax season.

Evenings and weekends are required during tax season.