Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Ellwood City (Lawrence County); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Ellwood City is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. The role serves as the first impression and connects clients with the right tax professionals.

The position requires ability to work evenings and weekends during tax season, with training provided. This role offers a pathway into tax preparation or office leadership within a collaborative team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Ellwood City is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. The role serves as the first impression and connects clients with the right tax professionals.

The position requires ability to work evenings and weekends during tax season, with training provided. This role offers a pathway into tax preparation or office leadership within a collaborative team.