Front Desk & Client Services Specialist (Seasonal)

H&R Block, Inc.; Harrisburg (Dauphin County); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Harrisburg. In-person role handling client check-ins, appointment scheduling, and document intake, coordinated with tax professionals to ensure smooth daily operations.

The role emphasizes client service, confidentiality, and teamwork, with evenings and weekends during tax season required. This position offers in-office, on-site work supporting a busy tax office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Harrisburg. In-person role handling client check-ins, appointment scheduling, and document intake, coordinated with tax professionals to ensure smooth daily operations.

The role emphasizes client service, confidentiality, and teamwork, with evenings and weekends during tax season required. This position offers in-office, on-site work supporting a busy tax office environment.