Front Desk & Client Services Specialist (Tax Office)

H&R Block, Inc.

Palm Springs (CA)

On-site

USD 23,000 - 37,000

Full time

6 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and handle scheduling, intake, and daily office operations. You will work with a team of tax professionals, with training provided to support growth into tax prep or leadership roles.

The role is in-person and requires strong communication, multitasking, and confidentiality when handling client information during tax season.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort with basic computer programs and scheduling systems.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression.
Answer phone calls, schedule appointments, match clients with the right tax professional.
Manage client check-in and intake, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth experience.
Collaborate with tax professionals and team members for seamless daily operations.
Handle sensitive client information with confidentiality and care.