Front Desk & Client Services Specialist - Tax Season

H&R Block, Inc.; Hillsborough (NC); On-site; USD 19,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support day-to-day office operations in a fast-paced tax season environment.

This in-person role offers training and a path toward leadership opportunities within the office. You will welcome clients, coordinate appointments, and assist tax professionals while handling confidential information with discretion and care.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Basic computer literacy

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support day-to-day office operations in a fast-paced tax season environment.

This in-person role offers training and a path toward leadership opportunities within the office. You will welcome clients, coordinate appointments, and assist tax professionals while handling confidential information with discretion and care.