Front Desk & Client Service Specialist (Tax Season)

H&R Block, Inc.; Westlake (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Growth opportunities

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, schedule appointments, check-in, and support daily office operations alongside tax professionals. You will handle calls, match clients with the right tax expert, maintain a tidy office, protect sensitive information, and contribute to a smooth, professional client experience during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Familiarity with Microsoft Office/Teams.
• Evening and weekend availability during tax season.

Responsibilities

• Greet clients warmly and deliver a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive information with confidentiality.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evening hours

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, schedule appointments, check-in, and support daily office operations alongside tax professionals. You will handle calls, match clients with the right tax expert, maintain a tidy office, protect sensitive information, and contribute to a smooth, professional client experience during tax season.