Front Desk & Client Services Specialist

H&R Block, Inc.; Springfield (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling. This in-person role supports daily office operations and collaborates with tax professionals to deliver a smooth client experience.

Ideal candidates bring client-focused service, strong communication, and multitasking abilities, with availability for tax-season evenings and weekends. Training is provided to assist career progression in tax services.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Office software

Scheduling tools

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling. This in-person role supports daily office operations and collaborates with tax professionals to deliver a smooth client experience.

Ideal candidates bring client-focused service, strong communication, and multitasking abilities, with availability for tax-season evenings and weekends. Training is provided to assist career progression in tax services.