Front Desk & Client Services Specialist (In-Person)

H&R Block; Flagstaff (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block in Flagstaff, AZ is hiring a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, teamwork, and a professional appearance, with opportunities to learn tax preparation and office leadership while providing in-person service during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs (Office/Teams) and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document handling.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information confidentially.

Skills

Client service

Interpersonal comms

Multitasking

Detail oriented

Basic computer skills

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Flagstaff, AZ is hiring a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, teamwork, and a professional appearance, with opportunities to learn tax preparation and office leadership while providing in-person service during tax season.