Client Concierge & Office Support - In-Person

H&R Block, Inc.; Flagstaff (AZ); On-site; USD 22,000 - 30,000; Part time

Job summary

H&R Block in Flagstaff, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role requires strong communication, multitasking, confidentiality, and teamwork. Availability for evenings and weekends during tax season is expected.

Training is provided to support collaboration with tax professionals. The position emphasizes a welcoming client experience and efficient office flow, with focus on

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Flagstaff, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role requires strong communication, multitasking, confidentiality, and teamwork. Availability for evenings and weekends during tax season is expected.

Training is provided to support collaboration with tax professionals. The position emphasizes a welcoming client experience and efficient office flow, with focus on