Front Desk & Client Services Specialist

H&R Block; New Boston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professionals. This role emphasizes friendly service, relationship-building, and flexible scheduling in a fast-paced environment.

The ideal candidate will handle in-person, phone, and virtual client interactions, maintain an organized office, and support the team in delivering outstanding client experiences during the seasonal busy period.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by the client.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Other duties as assigned by the franchisee.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organization/time management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professionals. This role emphasizes friendly service, relationship-building, and flexible scheduling in a fast-paced environment.

The ideal candidate will handle in-person, phone, and virtual client interactions, maintain an organized office, and support the team in delivering outstanding client experiences during the seasonal busy period.