Client Service Front Desk Specialist

H&R Block, Inc.; Yankton (SD); On-site; USD 17,000 - 19,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, guiding them to the right tax professional and scheduling appointments. The role emphasizes strong customer service and multitasking in a fast-paced environment.

The position involves maintaining a welcoming office, coordinating client needs across in-person, phone, or virtual channels, and supporting the team with flexible scheduling across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer phones, guiding them to the right tax professional and scheduling appointments. The role emphasizes strong customer service and multitasking in a fast-paced environment.

The position involves maintaining a welcoming office, coordinating client needs across in-person, phone, or virtual channels, and supporting the team with flexible scheduling across locations.