Client Service & Front Desk Specialist

H&R Block, Inc.; Coeur d'Alene (ID); On-site; USD 31,000 - 42,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional.

The role focuses on delivering warm, personalized service in a fast-paced office environment and across in-person, phone, and virtual channels. The position requires strong organizational skills, multi-tasking, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Microsoft Office proficiency.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional.

The role focuses on delivering warm, personalized service in a fast-paced office environment and across in-person, phone, and virtual channels. The position requires strong organizational skills, multi-tasking, and proficiency with Microsoft Office.