Front Desk & Client Service Associate

H&R Block, Inc.; Town of Alden (NY); On-site; USD 23,000 - 28,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will set appointments and ensure every client leaves satisfied.

This role thrives in a fast-paced office and offers opportunities to help clients make confident decisions about their lives and money, while working with a friendly team across locations.

Qualifications

• Fast-paced environment experience.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone handling

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will set appointments and ensure every client leaves satisfied.

This role thrives in a fast-paced office and offers opportunities to help clients make confident decisions about their lives and money, while working with a friendly team across locations.