Front Desk & Client Services Specialist

Alpha Grand Rapids; Grand Rapids (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) 5% Match

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Alpha Grand Rapids is seeking a Client Services Associate to be the first point of contact at the Women’s Center. The role involves greeting visitors, answering calls, scheduling appointments, and maintaining accurate client records using Zanda, Loyverse, and AB Updater software.

The position requires 1–2 years of clerical/receptionist experience, a high school diploma, and bilingual English/Spanish proficiency. The role is in-person with regular front desk operations and volunteer coordination.

Qualifications

• One-two years of clerical and/or receptionist experience, preferably in nonprofit organizations
• Bilingual English/Spanish required
• Strong organizational and written communication skills

Responsibilities

• Greet visitors and assist volunteers, clients, staff and donors; answer phones and direct inquiries
• Schedule client appointments using Zanda and maintain accurate client information
• Manage front desk communications and ensure timely responses to emails and messages
• Support Step Up program by coordinating mentor interactions and client appointments
• Assist medical staff by coordinating intake processes and documentation

Skills

Office administration

Microsoft Office

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Alpha Grand Rapids is seeking a Client Services Associate to be the first point of contact at the Women’s Center. The role involves greeting visitors, answering calls, scheduling appointments, and maintaining accurate client records using Zanda, Loyverse, and AB Updater software.

The position requires 1–2 years of clerical/receptionist experience, a high school diploma, and bilingual English/Spanish proficiency. The role is in-person with regular front desk operations and volunteer coordination.