Front Desk & Client Services Specialist

centerforcommunityaction.org; Altoona (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

403(b) 3% employer contribution after

Flexible schedule

Paid time off (PTO)

Paid holidays

Job summary

Center for Community Action is seeking a proactive administrative professional to manage visitors and calls, support families in accessing services, and refer to in-house or partner departments. The role includes data entry, mail handling, scheduling, and assisting staff with clerical tasks.

The ideal candidate has a high school diploma, strong communication skills, and experience with Word, Excel, and PowerPoint. Valid PA driver’s license and willingness to travel are preferred.

Qualifications

• Excellent customer services skills and excellent written, verbal and interpersonal communication skills.
• Ability to adapt to a variety of situations and individuals, ability to work independently and work on team projects.
• Ability to follow oral and written instructions.
• Ability to maintain confidentiality regarding all agency business, employee and client matters.

Responsibilities

• Manage visitors, consumers, telephone calls and messages with professionalism.
• Assist families in navigating and accessing needed services and supports.
• Provide referrals to appropriate in-house departments or external services.
• Assess and log received calls and direct or relay messages.
• Assist with data entry into the Agency's client management system.
• Schedule and coordinate meetings; maintain conference room schedule.
• Prepare and process outgoing mail and deliver mail to post office.

Skills

Customer service

Communication

Data entry

Office administration

Confidentiality

Attention to detail

Education

High school diploma

Experience in office administration

Tools

Word

Excel

PowerPoint

Job description

Center for Community Action is seeking a proactive administrative professional to manage visitors and calls, support families in accessing services, and refer to in-house or partner departments. The role includes data entry, mail handling, scheduling, and assisting staff with clerical tasks.

The ideal candidate has a high school diploma, strong communication skills, and experience with Word, Excel, and PowerPoint. Valid PA driver’s license and willingness to travel are preferred.