Bilingual Front Desk & Client Services Liaison

The Montrose Center; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

The Montrose Center is seeking a Client Connection Associate to staff our Front Desk and be the first point of contact for clients and visitors.

You will verify eligibility documents, greet guests, answer calls, document referrals, register new clients and process check-ins and payments.

Fluency in Spanish and strong interpersonal skills are essential to deliver friendly, efficient service in a fast-paced community center.

Qualifications

• High school diploma or GED.
• Fluent in written and verbal Spanish.
• Good interpersonal skills and ability to work in a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Verify client eligibility documentation for all programs.
• Interview clients who call, walk-in or make appointments for eligibility.
• Greet new clients and visitors; sign in visitors and issue a visitor’s badge.
• Answer the Gay & Lesbian Switchboard line and respond to referrals or crisis intervention.
• Relate messages between callers/visitors/answering service and staff; screen calls/visitors.
• Register new clients and update existing clients in electronic client database.
• Process client check-ins and payments, ensuring accurate and efficient service.

Skills

Interpersonal skills

Spanish language proficiency

Education

High school diploma or GED

Job description

The Montrose Center is seeking a Client Connection Associate to staff our Front Desk and be the first point of contact for clients and visitors.

You will verify eligibility documents, greet guests, answer calls, document referrals, register new clients and process check-ins and payments.

Fluency in Spanish and strong interpersonal skills are essential to deliver friendly, efficient service in a fast-paced community center.