Front Desk & Guest Experience Specialist

Douglas J Sa; Grand Rapids (MI); Hybrid; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Douglas J Sa in Grand Rapids is seeking a friendly Guest Services Associate to welcome guests and students, handle check-in, scheduling, and payments, and keep the reception area organized and inviting. You will support retail recommendations and help ensure smooth daily operations in a busy front desk environment.

The role requires strong communication, reliability, and the ability to multitask, with some evening and weekend shifts possible to accommodate clients and schedules.

Qualifikationen

• Experience in customer service or front-desk roles.
• Excellent communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Familiarity with scheduling systems.
• Reliable and punctual.

Aufgaben

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Kenntnisse

Customer service

Receptionist experience

Front-desk

Scheduling

Communication skills

Multitasking

Office software

Tools

Scheduling systems

Jobbeschreibung

Douglas J Sa in Grand Rapids is seeking a friendly Guest Services Associate to welcome guests and students, handle check-in, scheduling, and payments, and keep the reception area organized and inviting. You will support retail recommendations and help ensure smooth daily operations in a busy front desk environment.

The role requires strong communication, reliability, and the ability to multitask, with some evening and weekend shifts possible to accommodate clients and schedules.