Front Desk Experience Specialist

Transnation Title Agency; Grand Rapids (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Transnation Title Agency is seeking a professional Receptionist to join our downtown Grand Rapids team. You will be the first point of contact for clients, visitors, and callers, ensuring a welcoming, professional experience.

Responsibilities include managing the front desk, handling calls, coordinating mail, scheduling closings, and providing general administrative support to keep the office running smoothly.

Qualifications

• High school diploma or equivalent required.
• At least one year in receptionist/administrative/customer service preferred.
• Strong customer service and professional demeanor.
• Ability to handle multiple tasks and maintain confidentiality.
• Proficient with Microsoft Office and able to learn new software quickly.

Responsibilities

• Greet clients and visitors in a warm, professional manner.
• Answer calls and direct to the appropriate team member.
• Handle mail, faxes, and emails.
• Process E-recording documents and distribute them.
• Schedule closings with clients and related parties.
• Maintain front desk and reception area.
• Provide general administrative support as needed.
• Maintain regular attendance and reliable transportation.

Skills

Customer service

Communication skills

Attention to detail

Reliability

Privacy

Business documents

Education

High school diploma or equivalent

Tools

Microsoft Office

Document management systems

PDF tools

Job description

Transnation Title Agency is seeking a professional Receptionist to join our downtown Grand Rapids team. You will be the first point of contact for clients, visitors, and callers, ensuring a welcoming, professional experience.

Responsibilities include managing the front desk, handling calls, coordinating mail, scheduling closings, and providing general administrative support to keep the office running smoothly.