Front Desk & Client Services Coordinator

H&R Block, Inc.; Sidney (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to warmly welcome clients and connect them with the right tax professional. You will handle phones, scheduling, and in-person or virtual service in a fast-paced franchise office.

Join a team that values customer care and organization, supporting clients through busy tax seasons while maintaining a clean, welcoming work area and collaborating with colleagues across locations.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Strong communication and interpersonal skills.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the right tax professional for their needs.
• Schedule clients as requested.
• Ensure client needs are met in person, by phone or virtually.
• Maintain office cleanliness and organize resources with the team.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to warmly welcome clients and connect them with the right tax professional. You will handle phones, scheduling, and in-person or virtual service in a fast-paced franchise office.

Join a team that values customer care and organization, supporting clients through busy tax seasons while maintaining a clean, welcoming work area and collaborating with colleagues across locations.