Front Desk Client Services Pro (Tax Season)

H&R Block, Inc.; Watertown (SD); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. in Watertown, SD seeks a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations.

You will connect clients with the right tax professional and handle check-in, intake, and document organization in a friendly, confidential environment.

This in-person role offers training and room to grow into tax prep or office leadership, with evenings and weekends during tax season required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Watertown, SD seeks a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations.

You will connect clients with the right tax professional and handle check-in, intake, and document organization in a friendly, confidential environment.

This in-person role offers training and room to grow into tax prep or office leadership, with evenings and weekends during tax season required.