Front Desk & Client Services Pro (Tax Season)

H&R Block, Inc.; Surf City (NC); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

H&R Block, Inc. seeks a friendly Client Service Professional / Receptionist for in-person seasonal support. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth start to service.

This role emphasizes strong communication, organization, and discretion with sensitive information. Evening and weekend availability during tax season is required; training will be provided to help you grow into a leadership or tax-prep path.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Kenntnisse

Interpersonal skills

Multitasking

Organizational skills

Communication

Basic computer skills

Customer service

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. seeks a friendly Client Service Professional / Receptionist for in-person seasonal support. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth start to service.

This role emphasizes strong communication, organization, and discretion with sensitive information. Evening and weekend availability during tax season is required; training will be provided to help you grow into a leadership or tax-prep path.