Seasonal Front Desk & Client Concierge (Tax Office)

H&R Block, Inc.; Watertown (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Watertown, MA to welcome clients, manage check-in, and schedule appointments, helping the office run smoothly.

You’ll be the friendly first impression and connect clients with the right tax professional. With training and support, this role can lead to tax preparation or office leadership opportunities during the busy tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication with clients and team.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Comfort with basic computer programs and digital tools.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Team collaboration

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Watertown, MA to welcome clients, manage check-in, and schedule appointments, helping the office run smoothly.

You’ll be the friendly first impression and connect clients with the right tax professional. With training and support, this role can lead to tax preparation or office leadership opportunities during the busy tax season.