Front Desk & Client Service Pro - Tax Season

H&R Block, Inc.; Madisonville (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, appointment scheduling, and day-to-day office operations alongside tax professionals.

Ideal candidates have strong communication skills, multitasking ability, and a willingness to work evenings and weekends during tax season, with opportunities to grow into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills with clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Team collaboration

Multitasking

Scheduling

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, appointment scheduling, and day-to-day office operations alongside tax professionals.

Ideal candidates have strong communication skills, multitasking ability, and a willingness to work evenings and weekends during tax season, with opportunities to grow into tax preparation or office leadership.