Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Watertown (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block in Watertown, WI is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on delivering excellent service and building relationships with clients.

You will schedule appointments, help ensure client needs are met across in-person, phone, or virtual channels, and maintain a clean, organized office with your team.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Microsoft Office proficiency.
• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Organizational skills

Time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Watertown, WI is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role focuses on delivering excellent service and building relationships with clients.

You will schedule appointments, help ensure client needs are met across in-person, phone, or virtual channels, and maintain a clean, organized office with your team.